radiant Platform Privacy Notice

This page describes what data we collect when you use radiant and how we keep that data protected. We at radiant treat your privacy seriously — we encrypt sensitive information, limit access to authorized staff only, and do not sell your personal details to third parties. Our privacy practices comply with applicable data protection laws and our own internal security standards.

When you open an account on radiant, you provide us with personal information: your name, address, email, phone number, and identification documents for KYC verification. We also automatically collect technical data — your IP address, device type, browser information, and game activity — as you use our platform. This page explains why we collect each type of data, how long we keep it, and what rights you have over your information.

What Data We Collect on radiant

Personal Information You Provide

We collect your full name, date of birth, residential address, email address, and phone number when you create a radiant account. We also collect government-issued identification (passport, national ID, driver's license) and proof of address (utility bill, bank statement, rental agreement) during KYC verification. These documents are mandatory; we cannot process your account or approve withdrawals without them.

We collect your payment information — the bank account number, payment app user ID, or card details you provide for deposits and withdrawals. We do not store payment card numbers on our servers; payment processing is handled by certified third-party payment processors including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks (mobile banking, local payment, online payment, e-wallet). We store only a reference token linking your account to your chosen payment method.

Technical Data and Account Activity

We collect your IP address, device type, browser version, and operating system each time you access radiant. We log your game activity — which games you play, your wager amounts, your win and loss records — for compliance, fraud detection, and account reconciliation. We also track your login times, withdrawal requests, bonus claims, and customer support interactions.

We use cookies and similar tracking technologies to remember your login preferences, display your account dashboard correctly, and track your session. We do not use cookies to identify you across other websites or to build marketing profiles. Our cookies expire after your session ends unless you choose to remain logged in.

KYC Data: Personal and identity information we collect to verify your identity and comply with anti-money-laundering regulations.
Game Activity Log: Records of all your wagers, wins, losses, and bonus transactions; used for account accuracy and dispute resolution.
Payment History: Records of your deposits and withdrawals, including payment method, amount, and processing status.

How We Use Your Data on radiant

Account Management and Fraud Prevention

We use your personal data to operate your radiant account, process your deposits and withdrawals, and calculate your weekly cashback and VIP tier rewards. We use your technical data and account activity logs to detect fraud, prevent account takeover, and investigate suspicious patterns — such as multiple accounts from the same IP address, unusual withdrawal patterns, or collusion with other accounts.

If we detect suspicious activity, we may temporarily freeze your account or delay your withdrawal pending investigation. This protects both you and radiant. We will notify you of any account restrictions and the reason for them.

Legal Compliance and Regulatory Reporting

We use your data to comply with anti-money-laundering laws, know-your-customer regulations, and tax reporting requirements applicable to our business in supported jurisdictions including Jakarta, Surabaya, Bandung, Medan, and Semarang. We may be required to report your account data to government agencies, tax authorities, or law enforcement if compelled by legal process. We do not disclose your information voluntarily; disclosure only occurs when required by law.

Customer Support and Communications

We use your email and phone number to send you account notifications — KYC verification updates, withdrawal confirmations, weekly cashback credits, and promotion announcements. We store your customer support messages and interactions to handle disputes, track complaint resolution, and improve our support processes. You may opt out of promotional emails at any time through your account settings; transactional emails (verification, withdrawal, account security alerts) cannot be disabled.

Data Retention: We retain your account data as long as your radiant account remains active. After account closure, we retain KYC documents and transaction records for seven years to comply with regulatory requirements and for dispute resolution if needed.

Third Parties and Data Sharing

We share your data with the following types of third parties:

Payment Processors: We share payment details with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank processors to process your deposits and withdrawals.
Game Providers: We share minimal data (account ID, wager amount, game outcome) with our game studios (Spadegaming, Nolimit City, Reactoonz, and others) to operate their games on our platform.
Compliance and Legal Partners: We may share data with compliance consultants, legal advisors, or regulatory bodies when required by law.
Fraud and Security Services: We may share technical data with anti-fraud vendors to detect account takeover and prevent money laundering.

We do not sell your personal data to marketing companies or data brokers. We do not share your information with unrelated third parties without your explicit consent, except when required by law.

Your Rights and Data Protection

Access and Correction

You have the right to access your personal data held on radiant at any time through your account dashboard. If your information is inaccurate or incomplete, you may request correction by contacting our support team. We will update your data within 10 business days and confirm the change to you.

Data Deletion

You may request deletion of your account and associated data. However, we may retain KYC documents and transaction history for seven years as required by law. We will delete non-regulatory data upon your request within 30 days, subject to legal holds if your account is under investigation.

Account Closure

You may close your radiant account at any time by contacting our support team. We will process your final withdrawal and cease active data processing, though we will retain historical records for regulatory and dispute-resolution purposes.

Security and Data Protection Practices

We at radiant encrypt your personal data using industry-standard TLS encryption during transmission and AES encryption at rest on our servers. We restrict access to your data to authorized radiant staff only — developers, compliance officers, and support staff with a legitimate need to access it. We do not share access credentials; each staff member has individual, logged-in accounts with audit trails.

We conduct regular security audits and penetration testing to identify and fix vulnerabilities. We require all staff to complete data security training. We maintain incident response procedures; if we detect a data breach, we will notify affected users within 72 hours and report to relevant authorities as required by law.

Our servers may be located outside your jurisdiction (including Indonesia). Data transferred across borders is encrypted in transit and remains protected under our data security commitments regardless of server location.

Contact Us About Your Data

If you have questions about our privacy practices, wish to access your data, or believe we have mishandled your information, contact our support team. You may also contact our compliance officer directly via email. We will respond to all privacy requests within 10 business days. If you believe we have violated your privacy rights under applicable Indonesian data protection law, you may file a complaint with your local data protection authority.

Our Privacy Commitment

We at radiant are committed to protecting your privacy while operating a transparent, accountable gaming platform. We collect only the data necessary to operate your account, comply with law, and prevent fraud. We encrypt your information, limit staff access, and do not sell your data. Your privacy matters to us, and we take our responsibility seriously.

This privacy policy was last updated and is effective for all radiant accounts. We may update this policy occasionally to reflect changes in our practices or legal requirements. Material changes will be communicated to you via email and dashboard notification at least 30 days before they take effect.